Integrations: Sync with an integrated app

Sync accessFlow issues with your integrated app.

Export an accessFlow issue

Export an issue from accessFlow into an issue in your integrated app.

To export an issue

1. In the Workflow page, select Manage on an issue.

2. In the remediation panel, select Export.

An issue is created in your integrated app as specified in the connection (for example a ticket in Jira).

Notes:

• Comments are exported the first time you select Export. Any changes to comments are not synced with the integrated app.
• Images are not exported to the integrated app.

Resolved vs dimissed issues

When a user selects Resolve in the Remediation Panel within accessFlow, the issue is marked as resolved in the synced app, based on the status mapping. If the issue reoccurs in the next audit, it will reopen in accessFlow, but its status in the synced app will stay resolved.

When a user selects Dismiss in the Remediation Panel within accessFlow, the issue is marked as dismissed in the synced app, based on the status mapping. If the issue reoccurs in the next audit, it will not reopen in accessFlow and its status in the synced app will stay dismissed.

Update an issue’s status

In your integrated app update the status of an issue.

The corresponding status of the issue in accessFlow is automatically updated as was configured in the integration setup.

For example, marking the status of a ClickUp ticket as complete will update the accessFlow ticket to resolved.

See Integrations: Connect to ClickUp

See Integrations: Connect to Jira Cloud®

See Integrations: Connect to Asana